Privacy Policy

1. Introduction

VoxArc Lab ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at voxarc.ai (the "Site") and use our services (collectively, the "Services").

VoxArc Lab is a company registered in Toronto, Ontario, Canada. We are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and comply with all applicable Canadian privacy laws.

2. Information We Collect

We collect information in various ways, including:

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send transaction-related communications
• To send promotional emails and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our agreements
• To track referral conversions and manage our referral program

4. Legal Basis for Processing (PIPEDA Compliance)

Under PIPEDA, we collect and process personal information based on:

• Consent: We obtain your explicit consent before collecting sensitive personal information
• Contractual Necessity: Information required to provide our Services and fulfill agreements
• Legal Obligation: Information necessary to comply with Canadian laws and regulations
• Legitimate Interests: Information used to improve our Services and prevent fraud

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With vendors who assist us in operating our Site and conducting business (e.g., payment processors, email service providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under PIPEDA

You have the following rights regarding your personal information:

• Right to Access: You may request access to your personal information
• Right to Correction: You may request correction of inaccurate information
• Right to Deletion: You may request deletion of your personal information (subject to legal obligations)
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time
• Right to Complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please submit a PIPEDA data request or contact us directly at [email protected].

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our Site.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Site and updating the "Last updated" date. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: